Complaints
If something goes wrong, there is a route that does not depend on our goodwill. Affiliation with a recognised ombudsman is a legal requirement under FinSA, and the ombudsman is independent of us.
- 01
Raising it with us first
Who to contact, what to include, and the acknowledgement and resolution timeframes we commit to.
- 02
The ombudsman
The recognised ombudsman this firm is affiliated with, a working link, how to bring a case, and the cost to you.
- 03
What the ombudsman can and cannot do
Scope of the procedure, stated honestly.